Returns & Refunds
All orders are carefully checked by SARMENT's distribution team before delivery to ensure the quality of goods. It is the receiver’s responsibility to check the condition of any goods received at the time of delivery. The Customer is requested to examine the goods immediately upon delivery for any deficiencies and/or damages. In case of breakage or damage to any packaging, the Customer is advised to reject the goods at that time and/or to make a note on the delivery slip stating the extent of the breakage and that will be used to time stamp the claim. Claims without any note on the delivery slip might be refused by the Company at its sole discretion.
Claims (if any) should be lodged by using the contact form on this website at the time of delivery or latest 24 hours after receipt, otherwise we shall reserve the right to refuse your claim after delivery.
SARMENT may not accept return wines for any reason, including corked wines, once the customer has signed for the goods.
Depending on the situation, the Company, at its sole discretion, may offer to the Customer a replacement, a discount, a refund or an account credit to be used for a later purchase. Damaged items or wine must be returned to us, with a copy of the invoice, within 3 days of the delivery receipt. All such products must be returned in their original sealable condition and original, undamaged packaging together with the initial original receipt. We will consider the overall condition when agreeing to a return. (This does not affect your statutory rights in the event of faulty goods.)
Returns are only available when the valid original receipt is provided and return guarantee will only be applicable on wine or champagne below 150 USD per bottle (or equivalent in local currency) or less than 10 years old.
A replacement will be granted if the Company, at its sole discretion, deems the claim to be valid. In such a case where the Company deems the claim to be valid, and if the Company chooses to send a replacement Product, the Company will send the replacement product to the same address within 7 days from the date of the claim’s validity, or within a reasonable number of days from the date of the claim’s validity. Where a return or replacement is not possible because no stock of such Product is available, the Company may, at its sole discretion, either offer a discount or an account credit to be used by that Customer for a later purchase.
If granted a return will be credited in the form of account credit for later purchase. Please contact us if you wish to make a return.